1. What information do we collect?
We collect information you provide directly, information generated when you use the site, and in some cases information received from third parties.
- Account and contact information (name, email, phone), credentials (for example, a password), and preferences.
- Business information (company name, business type, address, and other details needed to enable wholesale purchasing).
- Order and transaction information (products, quantities, warehouse/location, order history, and related communications).
- Technical and usage data (pages viewed, session identifiers, IP address, device/browser details, and interaction events).
- Cookies and similar technologies to maintain your session, remember preferences, and improve your experience.
2. How do we process your information?
We process your information to operate the platform, provide support, comply with legal obligations, and improve our services.
- Create and manage accounts, authentication, and security.
- Process orders, payments (through third parties), shipping, and transactional communications.
- Respond to inquiries, troubleshoot issues, and provide customer support.
- Prevent fraud, abuse, and unauthorized access.
- Analyze performance and improve site and catalog features.
3. When and with whom do we share your personal information?
We share information only when necessary to operate the service, comply with the law, or protect our users and the business.
- Service providers: payments, hosting, analytics, email, and operational tooling.
- Logistics and shipping: carriers and partners as needed to deliver orders.
- Legal compliance: authorities or advisors when required by law.
- Business transfers: in the event of a merger, acquisition, or sale of assets.
4. Do we use cookies and other tracking technologies?
Yes. We use cookies and similar technologies to keep you signed in, remember preferences, and measure site performance.
You can control cookies through your browser settings. Disabling certain cookies may impact site functionality.
5. Do we offer AI‑based features?
We may use AI tools to improve search, recommendations, support, and catalog content. When we use these features, we apply reasonable safeguards to protect your data.
If you would like more information or want to request limitations around these features, contact us.
6. How do we handle your social logins?
If you choose to sign in with a provider (for example, Google), we receive basic profile information such as your name and email. We do not receive your password from that provider.
7. How long do we keep your information?
We keep your information for as long as needed to provide the services, comply with legal obligations, and resolve disputes. When it is no longer needed, we delete or reasonably anonymize it.
8. How do we keep your information safe?
We implement technical and organizational safeguards designed to protect your information. However, no system is 100% secure; we recommend using strong passwords and keeping them confidential.
9. Do we collect information from minors?
Our services are intended for users who are at least 18 years old. We do not knowingly collect information from minors.
10. What are your privacy rights?
Depending on where you live, you may have rights to access, correct, or delete your personal information, object to certain processing, and withdraw consent.
To exercise these rights, email info@esenciamundial.com.
11. Controls for Do‑Not‑Track features
Some browsers offer “Do Not Track” signals. We currently do not respond to these signals uniformly because there is no consistent industry standard.
12. Do United States residents have specific privacy rights?
Certain U.S. states may provide additional privacy rights. Where applicable, you can request information about categories of data collected, purposes, and disclosures.
To make a request, contact us using the details at the end of this policy.
13. Do we make updates to this policy?
Yes. We may update this policy to reflect operational, legal, or technical changes. We recommend reviewing it periodically.
14. How can you contact us about this policy?
If you have questions or comments, you can email us or contact us by post:
15. How can you review, update, or delete the data we collect from you?
Depending on applicable laws, you may have the right to request access, correction, or deletion of your personal information. To start a request, email info@esenciamundial.com.