Shipping, Delivery & Pickup Policy

1. Fulfillment estimates

Products are offered through Esencia Mundial buying Programs. The applicable product or Program page shows the estimated preparation period and any minimum order or case-pack requirement available before purchase.

Preparation time begins after the order and payment or required shipping quote are confirmed. It is separate from the carrier transit time.

2. Shipping methods and charges

Available methods depend on the products, buying Program, order size, and destination. Shipping charges and available options are shown at checkout or confirmed with you before payment.

When an offer includes a shipping credit or threshold, the applicable amount is shown with that Program. Below the stated threshold, the buyer is responsible for shipping charges.

3. Freight and additional carrier services

LTL and other freight orders may require shipping review. When review is required, Esencia Mundial confirms the freight quote before collecting payment.

Standard mandatory transportation legs are included in the confirmed charge. Redelivery, storage, address corrections, limited-access service, or other services requested or caused after confirmation may result in additional carrier charges.

4. Tracking, delivery, and addresses

When tracking is available, it is provided after the shipment is released to the carrier. Transit dates are estimates and may be affected by the carrier, weather, customs, or other events outside Esencia Mundial control.

The buyer must provide a complete, accurate, and serviceable delivery address and any required receiving details before shipment.

5. International orders

International shipments may be subject to customs duties, taxes, brokerage, and other import charges that are not included in the order total unless expressly stated. The buyer is responsible for these charges and for confirming local import requirements.

6. Miami pickup

Customer pickup may be available at the Miami Operations Hub after Esencia Mundial confirms that the order is ready. Do not arrive for pickup before receiving confirmation. This location does not accept returns.